Last updated: [15.06.2026]
Vegas Nova respects the privacy of every person who visits the website, creates an account or uses our services. This Privacy Policy explains what personal information we collect, why we need it, how it may be shared and what choices are available to you.
By registering an account or continuing to use Vegas Nova, you confirm that you have read this policy and understand how your information is handled. If you do not agree with these practices, you should not create an account or continue using the platform.
This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy and Responsible Gambling Policy.
1. Who Is Responsible for Your Information
Vegas Nova is operated by Veganova Ltd, a company registered in the Union of Comoros and licensed by the Anjouan Gaming Commission.
The registered office is located at: Veganova Ltd
15856, PO Box 1212 Hamchako
Mutsamudu, Autonomous Island of Anjouan
Union of Comoros
Veganova Ltd acts as the data controller for personal information collected through the Vegas Nova website and related services.
Privacy-related questions or requests may be submitted through live chat or by contacting us at [insert privacy email].
2. Information We May Collect
The type of information collected depends on how you use Vegas Nova. Some information is provided directly by you, while other data is collected automatically or received from service providers.
2.1 Information Provided by You
When registering, completing verification, making a payment or contacting Customer Support, you may provide:
- your full legal name and username;
- date of birth and age information;
- email address and telephone number;
- residential or billing address;
- country of residence and preferred account currency;
- government-issued identification documents;
- proof of address;
- payment and transaction information;
- bank, card, e-wallet or cryptocurrency wallet details;
- source-of-funds or source-of-wealth documents;
- account settings and communication preferences;
- messages sent to Customer Support;
- information provided during a complaint or account review.
2.2 Information Collected Automatically
When you access the website, certain technical and usage information may be recorded automatically, including:
- IP address and approximate location;
- browser type and version;
- operating system and device type;
- device identifiers;
- login dates and session duration;
- pages and website features used;
- gameplay and wagering activity;
- language, display and account settings;
- error reports and performance information;
- referral source and marketing attribution data;
- cookie and similar technology information.
2.3 Information Received from Other Organisations
We may receive relevant information from third parties that help us operate and protect the platform. These may include:
- identity and age verification providers;
- payment processors and financial institutions;
- anti-money laundering screening services;
- fraud prevention providers;
- game suppliers;
- affiliate partners;
- regulatory or law enforcement authorities;
- responsible gambling service providers.
3. Why We Use Personal Data
We process personal information only where it is reasonably necessary to provide the services, manage risk or meet legal obligations.
Your information may be used to:
- register and maintain your Vegas Nova account;
- confirm your identity, age and country of residence;
- provide access to games and account features;
- process deposits, withdrawals and refunds;
- verify ownership of payment methods;
- carry out KYC and anti-money laundering checks;
- detect fraud, account abuse and suspicious transactions;
- monitor account security and prevent unauthorised access;
- review gameplay and transaction disputes;
- identify duplicate or related accounts;
- apply responsible gambling restrictions;
- identify activity that may suggest gambling-related harm;
- respond to support enquiries and complaints;
- send account, payment and verification notifications;
- maintain and improve the website;
- analyse technical performance and user behaviour;
- comply with licensing, legal and regulatory requirements;
- enforce the Vegas Nova Terms and Conditions;
- send marketing where you have agreed to receive it.
4. Legal Grounds for Processing
Depending on the information involved and the purpose of processing, Vegas Nova may rely on one or more of the following legal grounds:
| Legal ground | How it may apply |
|---|---|
| Performance of a contract | To register your account, provide games, process payments and deliver requested services. |
| Legal obligation | To complete KYC, AML, age verification, record keeping and regulatory reporting. |
| Legitimate interests | To prevent fraud, protect the platform, investigate disputes and improve our services. |
| Consent | For optional marketing communications and non-essential cookies where consent is required. |
| Vital interests | In limited situations where processing may be necessary to protect an individual from serious harm. |
5. Identity and Payment Verification
Vegas Nova may request identity, address and payment documents before or after account registration.
Verification may be required when:
- an account is created;
- a deposit or withdrawal is requested;
- account details are changed;
- unusual payment activity is identified;
- a source-of-funds check is required;
- an account is selected for a compliance review;
- documents previously supplied have expired.
Documents are reviewed for account security, fraud prevention, age verification and regulatory compliance. Failure to provide requested information may result in account restrictions, delayed payments or account closure.
6. Automated Checks and Profiling
Vegas Nova may use automated systems to review accounts, payments and gaming activity.
Automated processing may be used for:
- fraud and chargeback risk assessment;
- transaction monitoring;
- AML and sanctions screening;
- identification of duplicate accounts;
- security monitoring;
- responsible gambling risk detection;
- marketing relevance and communication preferences.
An automated risk indicator may lead to a manual account review, verification request, payment delay or temporary restriction.
Where an automated decision has a significant effect on you, you may ask Customer Support to arrange a human review, subject to applicable law.
7. Responsible Gambling Data
Account and gameplay information may be reviewed to identify signs of possible gambling-related harm.
This may include patterns such as:
- rapid increases in deposit amounts;
- frequent deposits over a short period;
- long or repeated gaming sessions;
- repeated withdrawal cancellations;
- significant changes in account activity;
- attempts to avoid account limits or self-exclusion.
Where appropriate, Vegas Nova may contact the player, recommend account limits or apply protective restrictions.
Information connected with responsible gambling is treated as confidential and is accessed only where necessary.
8. Who May Receive Your Information
Vegas Nova does not sell personal information to advertisers or unrelated third parties.
Information may be shared only where reasonably necessary with:
- identity and document verification providers;
- banks, e-wallets and payment processors;
- cryptocurrency payment service providers;
- game providers where required to investigate a game round;
- fraud prevention services;
- AML and sanctions screening providers;
- hosting, software and technical service providers;
- customer support platforms;
- professional advisers, auditors and legal representatives;
- gaming regulators;
- law enforcement or government authorities where legally required;
- another company involved in a lawful merger, restructuring or transfer of the business.
Service providers acting on our behalf may process information only for the agreed purpose and must apply appropriate confidentiality and security measures.
9. International Transfers
Vegas Nova works with service providers located in different countries. As a result, personal information may be processed outside your country of residence.
Where information is transferred internationally, we take reasonable steps to protect it. Depending on the destination and applicable law, these measures may include:
- data processing agreements;
- standard contractual clauses;
- transfers to countries recognised as providing adequate protection;
- technical and organisational security controls;
- access restrictions and confidentiality obligations.
10. Data Retention
We retain personal information only for as long as it is required for the purposes described in this policy.
Account, identity, payment and transaction records may be retained:
- throughout the period in which the account remains active;
- for at least five years after account closure where required for AML, licensing or financial compliance;
- for a longer period where required by law, an investigation or a legal claim;
- until an unresolved payment dispute or complaint has been completed.
When the retention period ends, information will be deleted, anonymised or securely archived where permitted.
Anonymous statistical information that cannot identify a player may be retained for analysis and service development.
11. Information Security
Vegas Nova applies technical and organisational measures intended to protect personal information from unauthorised access, loss, disclosure or alteration.
Security measures may include:
- encrypted website connections;
- secure payment processing;
- access controls and staff permissions;
- monitoring for suspicious login activity;
- protected storage systems;
- regular security reviews;
- incident response procedures;
- staff confidentiality requirements.
No internet-based system can be guaranteed to be completely secure. Players should also protect their accounts by using a strong password, keeping login details private and signing out when using a shared device.
12. Personal Data Breaches
If a security incident affects personal information, Vegas Nova will investigate the matter and take reasonable steps to limit the impact.
Where required by applicable law, affected players and the relevant authority will be informed without undue delay.
13. Marketing Communications
Vegas Nova may send promotional emails, SMS messages, push notifications or other marketing communications where you have agreed to receive them or where another lawful basis applies.
You may stop marketing communications by:
- using the unsubscribe link in an email;
- changing communication preferences in your account;
- contacting Customer Support.
Stopping marketing does not prevent us from sending essential messages concerning account security, verification, payments, responsible gambling or changes to legal documents.
It may take a short period for updated preferences to be reflected across all communication systems.
14. Cookies and Similar Technologies
Vegas Nova may use cookies and related technologies to operate the website, remember settings, maintain sessions, analyse performance and understand how the platform is used.
Some cookies are necessary for login, account security and website functionality. Optional analytics or marketing cookies may require consent, depending on applicable law.
Further information about cookie types, duration and available controls is provided in the Vegas Nova Cookie Policy.
15. Your Privacy Rights
Subject to applicable data protection law, you may have the right to:
- request access to the personal information held about you;
- ask for inaccurate information to be corrected;
- request completion of incomplete information;
- request deletion of information in certain circumstances;
- ask for processing to be restricted;
- object to certain processing based on legitimate interests;
- object to direct marketing;
- request a portable copy of information you provided;
- withdraw consent where processing is based on consent;
- request a human review of certain automated decisions;
- submit a complaint to an appropriate data protection authority.
Some rights are not absolute. We may need to retain certain information to meet anti-money laundering, gambling, tax, fraud prevention or legal record-keeping requirements.
16. How to Submit a Privacy Request
To exercise a privacy right, contact Customer Support through live chat or email at [insert privacy email].
Your request should clearly explain:
- which right you wish to exercise;
- which information the request concerns;
- your registered account details;
- any relevant dates or supporting information.
We may ask for proof of identity before releasing, changing or deleting account information. This protects personal data from unauthorised requests.
We aim to respond within 30 calendar days. More time may be needed for complex requests, in which case you will be informed where required.
17. Information About Minors
Vegas Nova is not intended for anyone under the age of 18 or below the legal gambling age in their country.
We do not knowingly collect personal information from minors. Where an underage account is identified, access will be blocked and the information will be handled in accordance with legal and regulatory obligations.
A parent or guardian who believes that a minor has provided information to Vegas Nova should contact Customer Support promptly.
18. External Websites
The Vegas Nova website may contain links to payment services, support organisations, game providers or other third-party websites.
These websites operate independently and have their own privacy policies. Vegas Nova is not responsible for how an external website collects or uses personal information.
You should review the privacy notice of an external service before submitting personal details.
19. Business Changes
If Vegas Nova or part of its business is sold, reorganised, merged or transferred, relevant account information may be provided to the new operator or potential purchaser.
Any such transfer will be completed subject to confidentiality, security and applicable legal requirements.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business operations.
The latest version will be published on the website with a revised update date. Where a change materially affects how personal information is used, additional notice may be provided through the website, account area or registered email address.
Continuing to use Vegas Nova after an updated policy becomes effective means you acknowledge the revised information.
21. Contact Us
For questions about this Privacy Policy or the use of your personal data, contact Vegas Nova Customer Support through the options available on the website.
Privacy email: [insert privacy email]
Do not send account passwords, full card numbers or other unnecessary sensitive information through unsecured communication channels.