Vegas Nova supports a balanced and responsible approach to gambling. Casino games should remain a form of entertainment and should never interfere with personal finances, relationships, work or wellbeing.
We provide account tools that can help players control how much time and money they spend. These tools are most effective when players use them honestly and act as soon as gambling begins to feel difficult to manage.
1. Understanding Gambling Risks
Casino games involve real financial risk. Results are based on chance, and no betting system or playing strategy can guarantee a profit.
Players should keep the following principles in mind:
- Only gamble with money you can afford to lose.
- Set a spending limit before starting a session.
- Do not increase bets in an attempt to recover previous losses.
- Do not treat gambling as a source of income.
- Avoid playing while stressed, upset, tired or under the influence of alcohol.
- Decide in advance how long a session will last.
- Take regular breaks and review your account activity.
Losing is a normal possible outcome of gambling. Continuing to play does not make a future win more likely and does not guarantee that earlier losses will be recovered.
2. Responsible Gambling Tools
Vegas Nova offers account controls designed to help players manage their activity. Available settings may be requested through Customer Support or accessed through the account area where supported.
Deposit Limits
A deposit limit restricts how much money can be added to an account during a selected daily, weekly or monthly period.
A request to lower an existing limit may take effect immediately. A request to increase or remove a limit may be subject to a cooling-off period before the change becomes active.
Session and Time Limits
Time-based controls can help players avoid extended gambling sessions. Depending on account availability, players may set session reminders or limits on how long they can remain active.
Reality-check notifications may also show how long a player has been logged in and provide an opportunity to leave the game or continue.
Temporary Time-Out
A time-out allows a player to take a short break from gambling. During the selected period, access to deposits, games and wagering may be restricted.
Available time-out periods may range from 24 hours to several weeks. Once a time-out has started, it cannot normally be cancelled or shortened.
Self-Exclusion
Self-exclusion is intended for players who need a longer or permanent break from gambling. A player may request exclusion for a fixed period or indefinitely.
While self-exclusion is active:
- the account cannot be used for deposits or gameplay;
- access to casino services is restricted;
- bonuses and promotional eligibility are suspended;
- reasonable steps are taken to stop marketing communications;
- the player must not create or use another account.
A self-exclusion period cannot usually be reversed or reduced after activation. When a fixed exclusion period ends, the account may remain closed until the player contacts Customer Support and completes any required review or cooling-off process.
3. Recognising Problem Gambling
Gambling behaviour can change gradually. Regular self-assessment can help identify a problem before it becomes more serious.
Consider whether any of the following statements apply to you:
- I spend more money on gambling than I originally planned.
- I continue playing because I want to recover money I have lost.
- I hide my gambling activity or spending from other people.
- I borrow money or use money intended for essential expenses.
- I feel anxious, frustrated or restless when I cannot gamble.
- Gambling affects my work, sleep, relationships or health.
- I use gambling to escape stress, loneliness or personal problems.
- I have tried to reduce or stop gambling but found it difficult.
Answering yes to one or more of these questions may be a sign that it is time to take a break, set stricter account limits or seek independent support.
4. Protecting Account Finances
A gambling budget should remain separate from money required for rent, food, bills, education, healthcare, debt repayments or family expenses.
Players should not:
- borrow money for gambling;
- use credit intended for essential purchases;
- cancel withdrawals in order to continue playing;
- increase deposits after an unsuccessful session;
- gamble to resolve financial difficulties.
Reviewing transaction history can help players understand how much they are actually depositing and spending over time.
5. Underage Gambling
Vegas Nova is available only to adults aged 18 or over who also meet the legal gambling age in their country of residence.
Players may be required to complete age and identity verification. An account may be suspended while these checks are being completed.
If an account is found to belong to an underage person, it may be closed immediately. Wagers, balances and transactions will be handled according to the applicable Terms and Conditions and legal requirements.
Guidance for Parents and Guardians
Parents and guardians should take reasonable steps to prevent children from accessing gambling websites or adult account details.
- Do not leave a logged-in casino account unattended.
- Do not save passwords on shared devices.
- Keep payment information private.
- Use parental controls or website-blocking software.
- Explain that gambling products are intended only for adults.
Independent blocking tools such as Gamban, Net Nanny and Betfilter may help restrict access to gambling-related websites. Availability and device compatibility should be checked directly with the relevant provider.
6. Monitoring Potential Gambling Harm
Vegas Nova may review account activity for patterns that could indicate loss of control or financial vulnerability.
Examples may include:
- a sudden increase in deposit amounts;
- frequent deposits over a short period;
- long or repeated gaming sessions;
- repeated attempts to recover losses;
- regular cancellation of withdrawals;
- requests to remove limits soon after they were applied;
- attempts to access an account during a restriction.
Where concerning activity is identified, Vegas Nova may contact the player, request further information, recommend responsible gambling tools or apply temporary restrictions while the account is reviewed.
These measures are intended to support safer gambling and are not based solely on whether a player wins or loses.
7. Marketing During Account Restrictions
Players with an active self-exclusion or responsible gambling restriction are not eligible for bonuses, cashback, tournaments, VIP rewards or targeted promotions during the restricted period.
Vegas Nova will take reasonable steps to stop direct marketing after a restriction is applied. Some messages may still be received for a short period while account information is updated across separate communication systems.
8. Attempts to Avoid Restrictions
Players must not attempt to bypass a time-out, account limit or self-exclusion by:
- creating another account;
- using different personal information;
- using another person’s account;
- changing devices or payment methods;
- using technology to conceal identity or location.
Accounts connected to an attempt to avoid a responsible gambling restriction may be closed. Activity completed during the restriction may be reviewed under the Vegas Nova Terms and Conditions.
9. Support for Friends and Family
Problem gambling can affect partners, relatives and friends as well as the player. Warning signs may include unexplained financial problems, secrecy, frequent borrowing, changes in mood or repeated absence connected with gambling.
A calm and private conversation is usually more helpful than confrontation. Encourage the person to review their gambling activity, use account restrictions and contact an independent support service.
Friends or relatives may contact Customer Support to raise a concern, but account information cannot be disclosed to another person without permission unless disclosure is required by law.
10. Independent Support Organisations
Confidential support is available for people affected by gambling-related harm. Players can contact an independent organisation even if they are not ready to stop gambling completely.
- GamCare: www.gamcare.org.uk
- BeGambleAware: www.begambleaware.org
- Gamblers Anonymous: www.gamblersanonymous.org
- Gordon Moody: www.gordonmoody.org.uk
Players should use a support organisation operating in their own country whenever possible. In an immediate personal or financial crisis, contact the appropriate local emergency or crisis service.
11. Confidentiality and Account Requests
Responsible gambling requests are handled privately and only shared with staff or service providers who need the information to apply the requested restriction or meet legal obligations.
To help protect the account, Vegas Nova may ask the player to confirm their identity before changing limits, applying self-exclusion or discussing account activity.
Requests should be submitted from the email address registered to the account wherever possible.
12. Our Responsibility and Your Role
Vegas Nova will take reasonable steps to provide responsible gambling tools, apply requested restrictions and identify potentially harmful activity.
Players also have an important role. You should provide accurate account information, respect active restrictions and avoid creating additional accounts to continue gambling.
Responsible gambling tools are protective measures, but they do not replace personal financial control, professional advice or independent support.
13. Responsible Gambling Reminder
Gambling should remain an optional leisure activity. It should not be used to make money, escape personal problems or recover earlier losses.
Set a budget, limit your playing time and stop when gambling is no longer enjoyable. If controlling your activity becomes difficult, use the available Vegas Nova account tools and contact an independent responsible gambling organisation.
Vegas Nova is strictly for players aged 18 and over. Play responsibly.