Terms and Conditions

Last updated: [15.06.2026]

These Terms and Conditions govern access to the Vegas Nova website, player accounts, casino games, promotions, payment services and other features made available through the platform.

By creating an account, logging in or using any part of Vegas Nova, you confirm that you have read and accepted these Terms together with the Privacy Policy, Bonus Terms, Responsible Gambling Policy, game rules and any additional conditions displayed for a particular promotion or service.

If you do not agree with these Terms, you must not register an account, deposit funds or continue using the website.

1. General Conditions

1.1. These Terms form a binding agreement between you and the operator of Vegas Nova. References to “Vegas Nova”, “we”, “us”, “our”, “the Casino” or “the Company” mean the operator responsible for providing the services. References to “you”, “your”, “player” or “user” mean the person accessing or using the website.

1.2. Vegas Nova provides online casino games, account services, payment functionality, promotions, customer support and other related features collectively referred to as the “Services”.

1.3. The Services are intended only for personal and recreational use. They must not be used for commercial activity, money transmission, financial speculation or any unlawful purpose.

1.4. We may update these Terms when necessary to reflect changes to the Services, legal requirements, payment procedures, security standards or internal policies. The latest version will be published on the website.

1.5. Continued use of Vegas Nova after updated Terms have been published means that you accept the revised version.

1.6. Where promotion-specific conditions differ from these general Terms, the conditions published for that promotion will apply to the relevant offer. In all other matters, these Terms remain in effect.

1.7. Information provided by customer support is intended to explain published rules. A support message does not amend these Terms unless the change is formally confirmed and published by Vegas Nova.

2. Eligibility and Legal Use

2.1. You must be at least 18 years old and have reached the legal gambling age in your country or territory, whichever requirement is higher.

2.2. You are responsible for confirming that online gambling is permitted in the jurisdiction from which you access Vegas Nova.

2.3. The availability of the website does not represent a statement that gambling through Vegas Nova is lawful in every country.

2.4. You must not use the Services from a restricted jurisdiction or from any location where online casino participation is prohibited by law.

2.5. Vegas Nova may refuse registration, restrict access or close accounts belonging to players located in unsupported or restricted territories.

2.6. Certain games, payment methods, promotions and features may not be available in every jurisdiction because of provider, regulatory or payment-processing restrictions.

2.7. You must not conceal your location or provide inaccurate residency information to bypass territorial restrictions.

3. Player Registration

3.1. A registered player account is required to deposit funds, place real-money wagers and request withdrawals.

3.2. Registration information must be complete, current and accurate. This may include your:

• full legal name;
• date of birth;
• residential address;
• country of residence;
• telephone number;
• email address;
• preferred account currency;
• payment information.

3.3. You must update your account information when any relevant personal details change.

3.4. An account may only be registered and used by the person whose details appear on it.

3.5. You may not register or operate an account for another person, permit another person to use your account or act as an intermediary when placing wagers.

3.6. Each player may hold only one Vegas Nova account unless we have expressly approved another arrangement in writing.

3.7. Accounts may be treated as related or duplicate accounts where they share identifying details such as an address, household, device, IP address, payment method, telephone number or other technical information.

3.8. Where duplicate accounts are identified, we may close the additional accounts, remove bonuses and review transactions or winnings linked to them.

3.9. If an additional account was created by mistake, you should contact Customer Support before depositing or playing through it.

4. Login Details and Account Security

4.1. You are responsible for keeping your login details, password and verification codes confidential.

4.2. You must not share account credentials with relatives, friends, agents or any other third party.

4.3. Activity completed through your account may be treated as authorised where the correct login credentials were used, unless you reported unauthorised access without unreasonable delay.

4.4. You should use a unique password, sign out on shared devices and avoid accessing your account through unsecured networks.

4.5. If you believe that another person has accessed your account, changed your details or completed an unauthorised transaction, contact Customer Support immediately.

4.6. Forgotten passwords may be reset through the password recovery function available on the Vegas Nova login page.

5. Verification and Compliance Checks

5.1. Vegas Nova may verify your identity, age, address, payment methods, source of funds and account activity.

5.2. Verification may be requested during registration, after a deposit, before a withdrawal or whenever required for security, fraud prevention or regulatory compliance.

5.3. Documents may include:

• a passport, identity card or driving licence;
• proof of residential address;
• proof of ownership of a payment method;
• bank or transaction records;
• source-of-funds or source-of-wealth information;
• additional documents reasonably required to complete the review.

5.4. Submitted documents must be valid, clear and consistent with the information registered on the account.

5.5. We may temporarily restrict deposits, gaming, bonuses or withdrawals while verification is being completed.

5.6. Refusing to provide requested information may result in continued account restrictions or account closure.

5.7. Vegas Nova may use approved third-party providers to conduct identity, payment, fraud-prevention and compliance checks.

5.8. Previously verified players may be asked to provide updated documents where existing information has expired or a further review is required.

6. Underage Gambling

6.1. Underage gambling is strictly prohibited.

6.2. If we cannot confirm that a player meets the applicable age requirement, the account may be suspended until verification is completed.

6.3. Where an account is found to have been used by an underage person, we may close the account, void wagers and winnings, and return eligible deposits where required by applicable law.

6.4. False age or identity information may be reported to the relevant payment providers or authorities where legally required.

7. Account Balances

7.1. A Vegas Nova account is a gaming account and must not be used as a bank account, electronic wallet or money-transfer service.

7.2. Funds held in an account do not earn interest and are not covered by a bank deposit guarantee.

7.3. Your balance may include separate cash and bonus amounts.

7.4. Cash balance consists of eligible deposited funds and real-money winnings.

7.5. Bonus balance consists of promotional funds and winnings that remain subject to bonus conditions.

7.6. Bonus funds cannot normally be withdrawn until the applicable wagering requirements have been completed.

7.7. You cannot place a wager exceeding the available balance shown in your account.

8. Deposits

8.1. Deposits must be made through payment methods displayed in the Vegas Nova cashier.

8.2. Available methods, limits, fees and processing times may vary by country, currency, account status and payment provider.

8.3. Payment methods used to fund an account must belong to the registered account holder.

8.4. Deposits made through a third-party card, bank account, e-wallet or cryptocurrency wallet may be rejected or returned after verification.

8.5. A card deposit is considered complete only after confirmation has been received from the relevant payment processor.

8.6. Your bank, card issuer or payment provider may apply separate fees or currency-conversion charges.

8.7. Vegas Nova may request additional verification for unusually large, repeated or otherwise unusual deposits.

8.8. Deposited funds must not originate from crime, fraud or any other unlawful activity.

9. Cryptocurrency Transactions

9.1. Where supported, cryptocurrency deposits may be converted into the account currency used for gameplay.

9.2. Cryptocurrency exchange rates may change between the time of deposit and withdrawal.

9.3. Vegas Nova is not responsible for gains or losses caused solely by market-price movements, blockchain congestion or third-party exchange rates.

9.4. You are responsible for entering the correct wallet address, network and payment details.

9.5. Transactions sent to an incorrect address, unsupported network or incompatible token may be permanently lost and may not be recoverable.

9.6. Deposits below the minimum amount displayed in the cashier may not be credited.

9.7. A cryptocurrency withdrawal may remain pending until all relevant deposits have received the required blockchain confirmations.

9.8. Blockchain and wallet fees may be deducted from the transaction amount or charged separately.

10. Withdrawals

10.1. Withdrawal requests must be submitted through the cashier using an available method.

10.2. Where possible, funds will be returned through the same method used to make the deposit.

10.3. We may require withdrawals to be sent to a verified payment account held in your name.

10.4. The minimum and maximum withdrawal amounts shown in the cashier apply at the time the request is submitted.

10.5. Daily, monthly, payment-method and account-level limits may apply. Different limits may be available to verified VIP players.

10.6. Withdrawal processing begins only after any required identity, payment and gameplay checks have been completed.

10.7. Processing times displayed on the website are estimates. Delays may occur because of:

• additional verification;
• payment-provider processing;
• banking holidays or weekends;
• blockchain confirmation times;
• technical interruptions;
• fraud or compliance reviews.

10.8. Unless applicable law requires otherwise, deposited funds may need to be wagered at least once before they become eligible for withdrawal.

10.9. A withdrawal may be paused while there are unsettled wagers, unfinished game rounds or an active compliance investigation.

10.10. Where an active bonus remains on the account, requesting a withdrawal may cancel the bonus and associated bonus winnings.

10.11. If an available payment method becomes unavailable, we may ask you to select another verified withdrawal option.

11. Payment Reversals and Chargebacks

11.1. You must not initiate an unjustified chargeback, payment reversal or transaction dispute for a payment that you authorised.

11.2. Where a chargeback or reversal is received, we may suspend the account while the matter is reviewed.

11.3. Subject to applicable law, Vegas Nova may recover the disputed amount together with reasonable processing or administrative costs.

11.4. Confirmed fraudulent chargebacks may result in account closure, cancellation of related transactions and notification to payment providers or competent authorities.

12. Refunds

12.1. Deposits are generally final once they have been used for gaming.

12.2. A refund request must be submitted within the period stated in the applicable payment policy and must include a clear reason for the request.

12.3. Refund eligibility depends on account activity, payment status, verification results and applicable legal requirements.

12.4. Bonus funds, promotional credits and related winnings may be removed before an approved refund is calculated.

12.5. We may decline or delay a refund until all required KYC and anti-money laundering checks have been completed.

12.6. An administrative fee may apply where funds are withdrawn or refunded without any genuine gaming activity, provided the fee is disclosed and permitted by applicable law.

13. Casino Games and Wagers

13.1. Players should read the applicable rules, paytable, RTP information and feature descriptions before playing a game.

13.2. A wager becomes final when it has been accepted and recorded by the gaming system.

13.3. Accepted wagers cannot normally be cancelled or changed.

13.4. If a connection is lost during a game round, the result will normally be determined by the game provider’s server.

13.5. An unfinished round may resume automatically after the next login where the game supports this function.

13.6. Server records will be used to resolve discrepancies between the game result displayed on a player’s device and the result recorded by the gaming system.

13.7. Vegas Nova may impose game, wager or payout limits where required for risk management, provider rules or regulatory compliance.

14. Technical Errors and Malfunctions

14.1. Games, payments and account functions may occasionally be affected by technical faults, connection failures, software errors or incorrect data.

14.2. A malfunction does not create a valid right to funds, winnings, bonuses or payouts generated solely because of that error.

14.3. Where an obvious technical or calculation error occurs, we may correct the account balance and void or adjust the affected wager, game round, bonus or transaction.

14.4. We may temporarily suspend a game or service while a technical issue is investigated.

14.5. Nothing in this section excludes any liability that cannot legally be excluded.

15. Prohibited Conduct

15.1. You must use Vegas Nova honestly and only for lawful personal gaming.

15.2. The following activities are prohibited:

• creating or controlling duplicate accounts;
• sharing, selling or transferring an account;
• using another person’s identity or payment method;
• collusion with other players;
• money laundering or other financial crime;
• chargeback fraud;
• exploiting game, payment or software errors;
• using bots, scripts, macros or automated gameplay tools;
• using artificial intelligence or software to obtain an unfair gaming advantage;
• tampering with game software or website functionality;
• interfering with servers, databases or security systems;
• using VPNs, proxies or device-spoofing tools to bypass restrictions or abuse promotions;
• placing wagers after an outcome is already known;
• taking advantage of data-feed, broadcast or settlement delays;
• threatening, harassing or abusing players or staff;
• using the Services for any unlawful or fraudulent purpose.

15.3. Where prohibited conduct is reasonably suspected, we may restrict the account and investigate relevant activity.

15.4. Where a breach is confirmed, available actions may include:

• account suspension or closure;
• removal of bonuses;
• voiding affected wagers or winnings;
• cancelling pending withdrawals linked to the breach;
• recovering funds obtained through prohibited activity;
• restricting future registrations;
• reporting the matter where required by law.

15.5. Any action taken under this section will be subject to applicable law and the evidence available from account, payment and game records.

16. Anti-Money Laundering

16.1. Vegas Nova monitors transactions and account activity to prevent money laundering, terrorist financing, fraud and other financial crime.

16.2. You must not deposit funds obtained directly or indirectly through unlawful activity.

16.3. We may request information about the source of funds, source of wealth, purpose of transactions and relationship between payment accounts.

16.4. Unusual transactions may be delayed, rejected, returned to the original payment source or reported to the appropriate authority where required.

16.5. We may restrict an account where there are reasonable grounds to believe it is being used primarily to transfer funds rather than for genuine gaming activity.

16.6. We may retain relevant identity, account, transaction and communication records for the period required by law or our compliance obligations.

17. Account Closure

17.1. You may request account closure by contacting Customer Support.

17.2. Before closing an account, we may require verification and settlement of outstanding wagers, withdrawals, disputes or payment obligations.

17.3. Eligible remaining cash funds will be returned using a verified payment method, subject to applicable fees and legal requirements.

17.4. Vegas Nova may suspend or close an account where:

• these Terms have been breached;
• registration information is false or incomplete;
• verification cannot be completed;
• fraud or prohibited activity is suspected;
• the account is being used from a restricted jurisdiction;
• continued service would breach a legal or regulatory requirement.

17.5. Account closure does not remove any rights, obligations or liabilities that arose before closure.

18. Inactive and Dormant Accounts

18.1. An account may be classified as inactive where no login, deposit, withdrawal or wagering activity has occurred for an extended period.

18.2. Where permitted, an inactivity fee may be deducted from the remaining cash balance after advance notice has been provided.

18.3. No inactivity fee will be charged where the account has no real-money balance.

18.4. Long-term inactive accounts may be archived and will remain subject to verification before reactivation or withdrawal.

18.5. Any inactivity period and applicable fee will be displayed in the relevant account or payment policy.

19. General Bonus Conditions

19.1. Promotions are optional and may be subject to eligibility, deposit, wagering, game and withdrawal conditions.

19.2. Before accepting a bonus, you should review:

• the qualifying deposit;
• the wagering requirement;
• the maximum permitted bet;
• the promotion expiry date;
• eligible and excluded games;
• game contribution percentages;
• maximum convertible or withdrawable winnings;
• country and payment restrictions.

19.3. Unless stated otherwise, one promotion may be claimed per player, household, address, device, payment method, telephone number and IP address.

19.4. Duplicate or related accounts are not eligible to claim the same welcome offer or promotion more than once.

19.5. Bonuses may have a limited activation and wagering period. Unused or incomplete bonuses may expire automatically.

19.6. Free spins may expire if they are not used within the period stated in the promotion.

19.7. Bonus funds and resulting winnings may remain in the bonus balance until all applicable requirements have been completed.

19.8. A withdrawal request may cancel an active bonus together with winnings linked to that bonus.

19.9. Vegas Nova may amend, suspend or cancel a promotion for legal, technical, security or operational reasons.

19.10. Promotion-specific terms take priority where they clearly state a different rule.

20. Bonus Wagering Requirements

20.1. A wagering requirement is the total amount that must be staked before bonus funds or related winnings become withdrawable.

20.2. Unless a promotion states otherwise, a deposit bonus may require the combined deposit and bonus amount to be wagered twenty times.

20.3. Unless stated otherwise, no-deposit bonuses may carry a fifty-times wagering requirement.

20.4. Unless stated otherwise, winnings from deposit-related free spins may carry a thirty-five-times wagering requirement.

20.5. Cashback may require one-times wagering unless the relevant offer specifies another condition.

20.6. Only completed and settled wagers count towards wagering requirements.

20.7. While a bonus is active, the maximum bet must not exceed the limit stated in the promotion. Unless stated otherwise, the lower of 20% of the original bonus amount or AU$5 per game round may apply.

20.8. Purchasing an in-game bonus, feature or free-spins round is treated as a single wager equal to the purchase price.

20.9. If wagering requirements are not completed before the bonus expires, the remaining bonus balance and related winnings may be removed.

21. Game Contribution to Wagering

Unless promotion-specific terms state otherwise, the following contribution rates may apply:

Game Category	Typical Contribution
Eligible online pokies	100%
Live casino games	10%
RNG table games	0%
Video poker	0%
Crash games	0%
Feature or bonus buys	0%

The actual contribution displayed in the relevant promotion always takes priority over this general table.

22. Restricted Bonus Play

22.1. Certain games may be excluded from bonus wagering or may contribute 0% towards the requirement.

22.2. Restricted categories may include:

• jackpot games;
• blackjack, roulette and baccarat;
• video poker;
• crash and instant-win games;
• lottery, bingo and keno products;
• scratch cards;
• bonus or feature purchases;
• other games listed in the promotion terms.

22.3. Playing excluded games with an active bonus may result in the bonus and related winnings being removed.

23. Bonus Abuse

23.1. Promotions must be used in good faith and according to their intended purpose.

23.2. Bonus abuse may include:

• creating additional accounts to claim the same offer;
• coordinating promotional activity with other players;
• delaying game rounds until after a bonus or balance change;
• leaving a bonus feature unfinished and returning with another balance type;
• using bonus funds to build progress and real funds to collect the final reward;
• placing prohibited low-risk or opposing bets;
• using VPNs or false information to obtain an unavailable promotion;
• exceeding the maximum permitted bonus bet;
• using betting patterns designed primarily to avoid genuine wagering risk.

23.3. Confirmed bonus abuse may result in cancellation of the bonus, removal of associated winnings, exclusion from future promotions or account closure.

24. Responsible Gambling

24.1. Vegas Nova supports responsible gambling and provides account controls intended to help players manage their activity.

24.2. Available tools may include:

• deposit limits;
• loss limits;
• wagering limits;
• session limits;
• reality checks;
• cooling-off periods;
• self-exclusion.

24.3. A responsible gambling restriction may prevent access to games, deposits, promotions or account features for the selected period.

24.4. Players subject to self-exclusion or a responsible gambling restriction are not eligible for bonuses, cashback, tournaments, VIP rewards or other promotions during the restriction.

24.5. You must not create or use another account to avoid a self-exclusion or cooling-off period.

24.6. Accounts identified as attempts to bypass self-exclusion may be closed and related gaming activity may be reviewed in accordance with applicable law.

24.7. Gambling should be treated as entertainment, not as a source of income or a way to recover financial losses.

25. Customer Conduct

25.1. Communication with staff and other players must remain respectful.

25.2. Harassment, threats, discriminatory language, abusive messages, spam and repeated disruptive contact are not permitted.

25.3. Vegas Nova may restrict chat or support access where communication rules are repeatedly breached.

25.4. Legitimate complaints and public criticism will not be restricted merely because they are unfavourable. However, fraud, threats, impersonation and knowingly false claims intended to obtain money or improper advantage are prohibited.

26. Complaints and Disputes

26.1. Complaints should be submitted to Customer Support as soon as reasonably possible after the issue occurs.

26.2. Your complaint should include:

• your registered account details;
• the date and time of the issue;
• the relevant game, payment or promotion;
• a clear description of the problem;
• supporting screenshots or documents where available.

26.3. Vegas Nova will review the relevant account, payment and server records before issuing a response.

26.4. Where device records differ from the information stored on the gaming server, the verified server record will normally prevail.

26.5. Nothing in these Terms limits any complaint or dispute rights that cannot legally be excluded.

27. Availability of the Services

27.1. We aim to keep the website available, but uninterrupted access cannot be guaranteed.

27.2. Maintenance, provider outages, network failures, payment interruptions or security incidents may temporarily affect the Services.

27.3. We may add, remove or change games, providers, payment methods, promotions and technical features without prior notice where reasonably necessary.

27.4. Vegas Nova is not responsible for issues caused by your device, browser, internet provider or unsupported third-party software.

28. Limitation of Liability

28.1. The Services are provided for entertainment on an “as available” basis.

28.2. You acknowledge that gambling involves the risk of losing money.

28.3. Vegas Nova does not guarantee winnings, uninterrupted access or that every game or feature will meet individual expectations.

28.4. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the Services.

28.5. We are not responsible for losses caused solely by:

• your failure to protect login details;
• incorrect payment or wallet information;
• your internet connection or device;
• third-party bank or payment-provider delays;
• currency or cryptocurrency market movements;
• use of the Services in breach of local law.

28.6. Nothing in these Terms excludes liability for fraud, deliberate misconduct or any responsibility that cannot be excluded under applicable law.

29. Intellectual Property

29.1. The Vegas Nova name, website design, graphics, text, software, logos, audio and other materials are owned by or licensed to the operator.

29.2. Content may be used only for personal, non-commercial access to the Services.

29.3. You must not copy, reproduce, modify, distribute, sell, publish or commercially exploit website content without written permission.

29.4. You must not attempt to reverse-engineer, extract or interfere with any software used to provide the Services.

30. External Links and Providers

30.1. The website may contain links to payment providers, game studios or other external services.

30.2. Vegas Nova is not responsible for third-party websites, privacy practices or services that are operated independently.

30.3. Use of an external service may be subject to separate terms issued by the relevant provider.

31. Force Majeure

Vegas Nova will not be responsible for delays or failure to provide the Services where this is caused by events outside reasonable control, including natural disasters, war, civil disorder, government action, major network failures, cyberattacks, labour disputes or widespread payment-system interruptions.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or amended to the minimum extent necessary. The remaining provisions will continue to apply.

33. No Waiver

Failure by Vegas Nova to enforce a provision immediately does not mean that the provision has been waived. Any formal waiver must be provided in writing and applies only to the specific matter stated.

34. Transfer of Rights

Vegas Nova may transfer or outsource its rights and operational responsibilities to another suitable entity where permitted by law. Players may not transfer an account or rights under these Terms to another person.

35. Language

These Terms are prepared in English. Where a translated version is made available and there is a material difference in meaning, the English version will prevail to the extent permitted by applicable law.

36. Entire Agreement

These Terms, together with the Privacy Policy, Responsible Gambling Policy, Bonus Terms, payment rules and promotion-specific conditions, form the complete agreement governing your use of Vegas Nova.

37. Contact and Support

Questions about these Terms, account access, payments, verification, responsible gambling or complaints may be submitted through the Customer Support options displayed on the Vegas Nova website.

Please do not send passwords, full card details or other unnecessary sensitive information through unsecured communication channels.

38. Final Responsible Gambling Notice

Vegas Nova is intended only for adults who meet the legal gambling age in their jurisdiction. Set personal limits, avoid chasing losses and never gamble with money needed for essential expenses.

If gambling stops being enjoyable or begins to affect your finances, relationships or wellbeing, use the available responsible gambling tools and seek help from an independent support organisation.